Refund policy
Returns & Exchanges
Every Rayner piece is crafted with exceptional care and attention to detail. If your purchase isn’t quite right, we’re here to make the returns process as seamless as possible.
Returns
To be eligible for a return, please note the following:
- Return requests must be submitted within 14 days of your order being delivered.
- Once your return request has been approved and a prepaid returns label has been issued, your item must be dispatched within 7 days. Unfortunately, we are unable to accept returns outside of these timeframes.
- To ensure every Rayner piece meets our quality standards, returned items must be in their original condition—unworn, unwashed, with all original swing tags attached and returned in their original packaging where possible.
- Bespoke or tailored garments are made exclusively for you and are therefore not eligible for return.
- A prepaid returns label will be provided for your convenience. A £6 return shipping fee will be deducted from your refund once your return has been processed.
Please note that all return requests are subject to approval. Once approved, we’ll issue your prepaid shipping label. Requests submitted outside of our returns window, or for bespoke and tailored items, will not be approved.
Once your return has been received and inspected, your refund will be issued to your original payment method. Please allow up to 10 working days for your refund to appear, depending on your payment provider.
Exchanges
We do not currently offer exchanges.
If you require a different size, we kindly ask that you return your item in accordance with our Returns Policy and place a new order for your preferred size, subject to availability.
This allows us to process your request as quickly as possible while ensuring stock availability.