Returns & Exchanges

Every Rayner piece is crafted with exceptional care and attention to detail. If your purchase isn't quite right, we're here to make the returns process as seamless as possible.

The process

Submit

Complete your return request via the Rayner returns portal. All requests are subject to approval.

Approved

Once approved, we'll email your prepaid Royal Mail returns label within 2 business days.

Dispatched

Send your item within 7 days of receiving your label using the prepaid Royal Mail Tracked 48 service.

Refunded

Your refund will be issued within 10 working days of us receiving and inspecting your return.

Returns Policy
  • Return requests must be submitted within 14 days of the day your order arrives.
  • Items must be unworn, unwashed, and in their original condition — with all swing tags attached and returned in original packaging where possible.
  • Once your return has been approved you will be issued with a returns label. Your item must be dispatched within 7 days of receiving this label. We are unable to accept returns outside of these timeframes.
  • Bespoke and tailored garments are not eligible for return. These are made exclusively for you.
  • A £6 return shipping fee will be deducted from your refund once your return has been processed.

All return requests are subject to approval. Requests submitted outside of our returns window, or for bespoke and tailored items, will not be approved.

Refunds are issued to your original payment method. Please allow up to 10 working days for your refund to appear, depending on your payment provider.

Before you return

We'd love the chance to help before you return. Whether it's a question about fit, styling, or simply a second opinion — our team is always happy to assist.

Get in touch on WhatsApp
Exchanges

We do not currently offer direct exchanges. If you require a different size, please return your item and place a new order for your preferred size, subject to availability.

Ready to return?

When you're ready to proceed, submit your return request securely via the Rayner customer portal.

Start your return

You'll need your order number and the email address used to place your order.